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Customer Service

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OUTSTANDING Customer Service

We are obsessed with our customers and dedicated to their success. After 20 years of service in the Specialty Coffee Industry, we still strive to provide consistent results coupled with exceptional customer service. After all, even the best roasting and packaging services won’t make up for poor customer support.

We understand you have choices in this competitive field. That’s why we go above and beyond to ensure that you, our customer, are always delighted with our service. Not just with the end results, but also during every stage of getting to production. Add this service to our streamlined four-step process, and our customers know they’ll receive a superior-quality private label coffee they can be proud of.

Don’t just take our word for it, call now to speak with one of our friendly private label coffee experts – we’re confident you’ll be pleasantly surprised.

Fast Response Times

One aspect of customer service that’s often neglected is the power of communication. We know that when you reach out to us, you want to get the ball rolling on your project as soon as possible. When you send us a message below one of our experts will respond to your inquiry during office hours within 30 minutes.

  • Office Hours: Monday-Friday, 8am-4:30pm PST

We won’t want to waste your time playing phone tag for weeks while you try to get the information you need. We’re proud to provide immediate responses. We believe this a better way of doing business.

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Flexibility: Low Minimums and High Volume Capacity

Being in this industry for more than 20 years means we’ve worked with amazing companies of all sizes, and we want to do business with growing businesses that desire a reliable partner. To do that we provide a level of flexibility you seldom see. We remember what it was like to start out – entering a new market or creating a new brand. We offer low minimums because you need the flexibility to start small. On the other hand, our facility has a high volume capacity which is capable of handling national demand.

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Consistently

Short Lead Times

As more businesses jump into the market the competition to get your brand out there is increasing quickly. We know time is money, so for that reason, we’ve made it one of our brand promises to offer our customers shorter lead times. We strive to meet all your ordering needs promptly. No matter how big or small, we want you to be able to plan without having to worry about extended order turn times.

 

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Here's What Our
Customers Say

“Joe's Garage Coffee is personable and always ready to help. They do a great job making sure every detail is correct when roasting coffee to our exact specifications. No one can beat their communication and products!”

Jamestown, ND

Certifications
  • USDA Organic Logo
  • BPI Compostable certification
  • Kosher Check Logo
  • Fair Trade Certified
  • FDA Registered
  • AIB_International_grey-removebg-preview
  • sqf-certification

Joe's Garage Coffee

20232 72nd Ave S, Kent, WA 98032 (206) 466-5579

Pod Pack International

17100 Manchac Park Ln, Baton Rouge, LA 70817 (225) 752-1160

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