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Customer Service

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OUTSTANDING Customer Service

We are obsessed with our customers and dedicated to their success. After 20 years of service in the Specialty Coffee Industry, we still strive to provide consistent results coupled with exceptional customer service. After all, even the best roasting and packaging services won’t make up for poor customer support.

We understand you have choices in this competitive field. That’s why we go above and beyond to ensure that you, our customer, are always delighted with our service. Not just with the end results, but also during every stage of getting to production. Add this service to our streamlined four-step process, and our customers know they’ll receive a superior-quality private label coffee they can be proud of.

Don’t just take our word for it, call now to speak with one of our friendly private label coffee experts – we’re confident you’ll be pleasantly surprised.

Fast Response Times

One aspect of customer service that’s often neglected is the power of communication. We know that when you reach out to us, you want to get the ball rolling on your project as soon as possible. When you send us a message below one of our experts will respond to your inquiry during office hours within 30 minutes.

  • Office Hours: Monday-Friday, 8am-4:30pm PST

We won’t want to waste your time playing phone tag for weeks while you try to get the information you need. We’re proud to provide immediate responses. We believe this a better way of doing business.

Contact Us Now

Flexibility: Low Minimums and High Volume Capacity

With over 20 years of experience in the coffee industry, we’ve partnered with some of the most respected names in the business. We understand what it takes to support established brands—consistency, reliability, and the ability to scale without sacrificing quality. Our facility is built for high-volume production to meet national demand, while our flexible processes allow us to adapt to your evolving needs. Whether you’re expanding your product line, optimizing operations, or entering new channels, we’re the reliable partner that helps you move forward with confidence.

Learn More About Our Facility

Consistently

Short Lead Times

In a fast-moving and increasingly competitive market, speed matters. That’s why we’ve made shorter lead times a core part of our promise to partners. We understand that your ability to deliver on time impacts your entire supply chain—so we’ve built our operations to move quickly and reliably. Whether you’re managing national distribution or launching a new SKU, we work hard to meet your ordering needs with efficiency and consistency.

 

 

Here's What Our
Customers Say

“Working with Joe's Garage Coffee has been a happy stroll down the yellow brick road of product development. We've worked on many a new projects together and it's always been a joy. The folks at Joe's Garage Coffee are masters of their trade and clearly take pride in their work.”

Grants Pass, OR

Certifications
  • USDA Organic Logo
  • BPI Compostable certification
  • Kosher Check Logo
  • Fair Trade Certified
  • FDA Registered
  • AIB_International_grey-removebg-preview
  • sqf-certification

Joe's Garage Coffee

20232 72nd Ave S, Kent, WA 98032 (206) 466-5579

Pod Pack International

17100 Manchac Park Ln, Baton Rouge, LA 70817 (225) 752-1160

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